Why is Amica Mutual #1 in Customer Satisfaction

Choosing the right auto insurance provider can be a difficult task. Reputation and strong company values are always good qualities to look for in a company. By all accounts, Amica Mutual has become one of the top auto insurance providers in the United States over the past several years. As one of the earliest car insurance companies ever developed, Amica, or Automobile Mutual Insurance Company of America, has been providing high quality service for over a century. Unlike many insurance providers, Amica doesn’t use agents, so that whenever you contact the company, you’re talking to an actual Amica representative. Keeping with today’s technology, Amica also provides a robust online service through their website, allowing customers to buy products, pay bills, or even make insurance claims without ever leaving their homes. Add it all up and you can clearly see why Amica Mutual has a reputation for outstanding service and customer satisfaction.

Company Overview

Established in 1907, Amica Mutual began as a humble insurance provider for horseless carriages. Now it is now one of the largest auto insurance providers in the world and it offers service in every state in the US, except Hawaii. Currently, the company is home to more than 3,000 employees across the United States. It should be noted that Amica Mutual provides other forms of insurance as well – the company offers multiple forms of home and life insurance, both of which are as equally respected as the company’s prominent auto insurance division.

Rates

Although you might not find the bargain basement deals that some insurance companies offer for minimal coverage, you will find expansive policies at an affordable price with Amica. Of course, rates will vary from customer to customer, but with the company’s high quality service, you truly “get what you pay for.”

Awards

In what has been a highly successful couple years, Amica has managed to rack up more than it’s fair share of awards lately. Here’s a look at a few of the prestigious awards that Amica Mutual has earned:

J.D. Power and Associates Highest in Customer Satisfaction

Not only has Amica Mutual won the award for J.D. Power and Associates Highest in Customer Satisfaction among auto insurance companies, they’ve also managed to maintain it for nine years running. The award is based on customer satisfaction in areas such as the company’s policy options, pricing, and overall service.

A++ Company Rating

Determined by the insurance industry analyst, A.M. Best, Amica Mutual has consistently received a rating of A++, otherwise referred to as superior. These ratings are determined by factors such as financial strength and operating performance.

Business Week Customer Service Champion

In March of 2008, Amica Mutual received the award of Customer Service Champion from the popular Business Week Magazine.